Technology has maximized so much about our work day, and it’s made its impact known in the area of work known as field service management.

Field service management, also referred to as FSM, has only recently undergone a tech-driven revolution. What was once done by hand—meticulously tracking and connecting—can now be automated. And the options are only expected to increase, as FSM becomes a worldwide, multi-billion dollar business. It has been estimated that the FSM market will be valued at over $3.5 billion by 2019, and many of the biggest players in the technology industry, including Salesforce, have already made FSM development a key part of their strategies.

As customer demands and the logistics of managing field teams continue to increase in complexity, it is clear that many business leaders are discovering the value that FSM software can bring to their organization as a whole, as well as its employees, shareholders, and customers.

FSM does many things and can offer solutions to a variety of departments, from inventory to vehicles and schedules. These tools can be used to enhance the productivity of both the managers and the technicians by incorporating algorithmically enhanced scheduling and providing access to real-time data from any device. Managers can also monitor the status of jobs much more easily through real-time analytics and live video feeds.

Want to learn more about this essential piece of your work day? Check out this graphic.

Improving the employee experience using people analytics white paper
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