Aligning The Employee Experience To The Customer Experience Standard

As a term, customer-centricity became a trending expression when organizations started adopting customer relationship management, due to its frequent use by vendors of CRM software. Today, it encompasses both business processes and cultural mindsets,

Top Reasons Why You Should Link Job Descriptions to Performance Reviews

Historically, most employers have conducted formal performance reviews on an annual basis. However, more frequent reviews give both parties a better opportunity to address concerns, answer questions and discuss ideas. Such meetings provide many benefits