A recent study by Gallup uncovered that 51% of the U.S. workforce is disengaged – meaning more than half of employees aren’t emotionally committed to their organization and its goals. The Engagement Institute estimates that
Most organizations look at complaining customers as a necessary evil and part of the job that needs to be done, but it is not looked upon with a great deal of delight. They hate complaints
If your culture is like most organizations, you have your own language. Whether you are in the communications business, the law profession, or medicine, over time people develop a vocabulary specific to what you do;
One of the most common maxims heard in business is “The customer is always right.” The consensus seems to be that keeping customers happy is essential to maintaining your company reputation and attracting more business.
Standout organizations commit themselves to creating a culture that is consistent with their long term strategy; if culture and strategy are not directly linked, achieving strategic goals is impossible. Also read: How To Create A Culture
There are a lot of companies today trying to attract quality workers in their field. One of the most important aspects of success in any company is hiring the best workers possible. There are many
Ready or not, we are now in what we call the age of ‘the people’. Fueled by consumers and their ability to promote or criticise a product or service, the rise in social platforms has
When we take a look at the challenges facing most organizations today we see an aging workforce, talent shortages, lack of succession development, lack of leadership talent, disengaged employees, and a mobile work force where
It’s incredible how using humor appropriately at the workplace can transform the drab work environment to a happy and exciting one. By nature, sharing jokes and laughing things out tends to help relieve tensions. At
If every individual in an organization understood how to successfully exploit each opportunity they were given, the culture that would be created would produce sustainable success for the enterprise. Individual success would beget constant performance
