Aligning The Employee Experience To The Customer Experience Standard

As a term, customer-centricity became a trending expression when organizations started adopting customer relationship management, due to its frequent use by vendors of CRM software. Today, it encompasses both business processes and cultural mindsets,

The 9-Step Checklist for Evaluating and Improving Employee Performance

Did you know that that only about 30% of U.S. employees are engaged at work? It’s true: Recent data from a Gallup poll shows that nearly two-thirds of workers are not invested in the

Improving Employee Engagement in Large Organizations

While smaller organizations can show more flexibility and creativity in engaging and retaining their employees, larger organizations are faced with a number of extra challenges that require a different approach to employee engagement. A

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