As a term, customer-centricity became a trending expression when organizations started adopting customer relationship management, due to its frequent use by vendors of CRM software. Today, it encompasses both business processes and cultural mindsets,
Did you know that that 12% of organizations aren’t measuring the effectiveness of their communication with employees? The most common real-time metrics available to communicators are content popularity, followed by opens and clicks –
Making an Employee Handbook that Truly Engages Your Staff You could be working with the most talented staff the world has to offer, and still have an organization with high turnover, low engagement, and
Did you know that that only about 30% of U.S. employees are engaged at work? It’s true: Recent data from a Gallup poll shows that nearly two-thirds of workers are not invested in the
Motivation is an essential part of your life; when you are motivated you feel you can achieve anything and you are likely to attack any project with passion; believing you can and will complete
I think it's fair to assume that not everyone in the business world has significant experience in dealing successfully with recession and the downturns it carries with it. When business flourishes, people are motivated
Appreciating employees is hard work, if you want to do it right. Genuine appreciation should look and feel personal and it should reflect the way that someone’s work and dedication has made an impact
Standing out from the crowd is proving to be a particularly challenging task for many companies looking to recruit top talent. While some of them might offer great job openings, in an open-environment that
When you run a small business, you don’t have the huge resources larger organizations have access to. This means you have to adopt strategies that make your business as efficient as possible. This applies
Even if managing remote employees is becoming a more widespread phenomenon, many leaders stills struggle with one of its key aspects – employee recognition. It doesn't matter whether employees work on-site or remotely –
