problem solving

All positions come with their own concerns, but some have more nuance than others. Knowing how to do the work you’ll be in given is a key to any position. Some positions come with more passive requirements, however.

Being great in management can be difficult. There are various personalities and innumerable issues that cross your path every day. Having the right mix of skills helps to alleviate some of the stresses a role like this produces.

The strengths you need to be excel in human resources are as wide-ranged as the employees you’ll interact with. There are awesome options for getting the work done, things like benefits technology and hiring software, leaving more time to focus on the human in human resources. Here are 7 secrets to being a great human resources manager.

1.Practice your People Skills

Working with people has its ups and downs. To be great in a human resources role, you’ll need to know how to interact with all types of people. The bigger the company, the more personalities and home life situations you’ll see.

Working on your people skills is a great way to set yourself up for success. Knowing what types of reactions work for which types of people is important. In order to get the most out of your interactions, practice with friends or family the types of behavior that do not come naturally to you.

2. Communicate Openly

In order to avoid conflict, it is easier to tell white lies or to avoid unpleasant topics. Dodging these issues only sets up larger problems down the road. Having a “that’s tomorrow’s problem” attitude keeps people from reaching their potential sooner.

Don’t be afraid to speak the truth. Sometimes it is hard to give bad news, but it is important to respect the people you are working with by being honest. Your employees will appreciate the trust you show them by communicating openly.

3. Master Problem Solving

There are always issues to be solved, and many options for dealing with them. Problem solving skills are important in all aspects of our lives. From working with our families to creating procedural changes, making sure we are prepared to make decisions is a prized ability. 

To be good at problem solving, you need to understand how to define the problem you’re having. By looking at a problem and identify the ideal outcome, you can trace multiple routes that will get you there. When you have a set of options, looking objectively at the pros and cons of each alternative will inform what next steps you have.

Problem solving is more important in management than in other areas of work. This is due to the multiple people your decisions will affect. Taking time to know proper problem solving methods will ensure your success.

4. Embrace Multi-Tasking

It seems like we are always running around trying to get things done. Answering emails while taking a call, then going to a meeting and talking to a teammate on the way. Being responsible for a wide variety of tasks can seem overwhelming, but by mastering multi-tasking you can become comfortable in the hustle. 

Though you should always focus on important items, using the moments between items effectively can save you a lot of time in the long run. If you are waiting for a response to an email so that you can proceed with a task, it might be a good time to listen to that voicemail that’s been blinking at you all morning. By making the most of your downtime, you can make sure to not be overwhelmed by your workload.

5. Be a Strong Leader

As a human resources manager, you are the leader of your team, but also of the people in your organization. Human resources is the voice of the employee. Having strong leadership skills will help you be a great manager.

Strong leaders are part of the teams they lead. Rather than ruling with an iron fist, a strong leader is assertive, but collaborative too. If your team is having problems, don’t hesitate to jump in and work with them to get things done. They will be happier overall if they know you are on their side.

6. Don’t Compromise in Ethics

Business ethics are a hot topic for the public time and again. Having a strong sense of right and wrong will make sure you’re leading your team in a positive way. A lot of ethics questions will be filtered through human resources, so be prepared to have a say in what is acceptable in the company.

Ethical decisions are not always black and white, frequently questions will fall in a grey area. Keeping abreast of the ever-changing ideals of society will serve you well. These topics can vary wildly, so don’t be afraid to discuss these topics with upper management and your team.

There are many resources that can be utilized to be sure the ethical policies in your office are sufficient. Be firm in enforcing the policies established to save company resources going forward. There is no room for compromise in business ethics.

7. Be Empathetic

Careers can be rewarding, but they also cause great amounts of stress along the way. As a human resources manager, you will encounter many people who will be struggling with many different issues. Some of the time, these issues won’t even stem from the workplace. Keeping an empathetic view will help you relate to your coworkers.

Be sure to listen to your employees and empathize with them. Understanding how a person is feeling will help you to make better decisions regarding them. Having employees who feel valued will make sure you’re team performs well, and keep your department running smoothly.


It’s no secret that being a great human resources manager takes a lot of effort. The procedures and tasks assigned to your team will only be part of the challenge.  There are many issues that will come up along the way, but knowing how to work with your team will make them easier to solve.

Being involved with a smoothly running office will give you an enormous sense of pride. Taking care of a team of people is rewarding. Take time to master the skills surrounding the people and the work will be a breeze.

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