Do your employees spend too much time sending confirmation email messages for online forms and not enough time speaking with clients? This increases labor costs without an increase in your sales volume. You could complete similar simple repetitive tasks with software like process automation for businesses, such as checking an online form for missing information for an appointment before sending a confirmation email message for the scheduled meeting. With some special software for your computer network, your employees could spend more time closing deals with clients.
What is Robotic Process Automation?
The procedures for robotic process automation (RPA) use software that has an artificial intelligence feature (AI feature) to mimic the actions of a person for completing a task. The AI software is similar to software that has a word autocomplete feature but has more advanced features. The software stores the data from keystrokes and from graphical user interface (GUI), which uses icons instead of typed text for computer commands. With the data, the software can be programmed to complete some tasks.
The AI feature for software uses data to predict an action, such as that shoppers will buy recipe books after buying some cookware. The data from all decisions is stored and then used to predict a response. If several online shoppers bought recipe books after buying some cookware, then the software would generate a suggestion for purchasing some recipe books after a shopper had bought some cookware. The machine learning process for RPA software has more advanced features, such as using the data from GUI to program functions.
How Can RPA Help You Simplify Your Business’ Workflows?
Many office tasks do not require a complicated process for making a decision, such as sorting some documents into files. The information about daily appointments is usually classified on a spreadsheet, such as for a job candidate and interview time. You can use RPA software to simplify the processes for your office workflow:
- Pull data from several devices.
- Complete calculations for invoices.
- Update email lists for newsletters.
- Update weekly budget spreadsheets.
- Send confirmation email messages for reservations.
If you use RPA software for some tasks, you could spend more time helping your customers to solve problems. The software can be a cost-effective solution for generating more sales with fewer labor hours. Your employees could improve his or her job performance because your employees would experience fewer problems from repetitive tasks. With a higher level of job satisfaction for your employees, you could experience a lower employee turnover rate, which would control your costs for training new employees.
How to Implement RPA
You should evaluate your office tasks before you contact an RPA consultant. The automated process should only be used for simple repetitive tasks that do not have complex input data. If the data could be changed by several factors, such as the date for a calculation, then you would not have accurate results. There should be a test for the automated process for the task. You should evaluate the accuracy of the test results before you use the results from the task’s automated process.
An RPA provider can give you some information about the automated processes and can also help you to evaluate your tasks for an RPA solution. If you are experiencing several problems from too many repetitive tasks, then RPA software could be a practical solution for these issues. The robots for the automated processes, which are referred to as bots from software apps, would have unique identification codes, which would help you to trace software problems. The costs for the software should be less than the costs for the labor hours for your employees to complete the tasks.
Evaluate the Factors for an RPA Solution
There are several benefits from using an RPA solution, but you should perform regular tests to check for problems and the accuracy of the results. If the automated processes are a cost-effective solution for you, then your employees would have more free time for other job tasks, such as for new projects. You could expand your business operations with the same number of employees by using some software for several of your office tasks.