63% of emails received at professional email accounts is employee-to-employee internal communication, according to MimecastNew research.
If you were wondering where all that productivity goes, here’s your answer. Your team is checking emails.
There are two common problems that can companies face:
1. Lack of communication
2. Overload of information
Just like in a marriage, you don’t want to drift apart, but at the same time you need some breathing space. Both problems can be solved by going back to the basic principles of communicating.
Here’s what you can do to avoid them
1. Establish some basic rules –Who says What and When. How long can an email be, how explicit should a subject line be, when is it preferred to hit Reply to all, etc.
2. Choose the right channel – Don’t send urgent briefs on your internal Facebook Group and don’t send weekly funny quotes on the company email. If you have two types of communication within your team, choose the appropriate channel and rules for each one of them.
3. Feedback is a separate type of communication of its own. It requires a different set of rules, a specific channel and even an engagement strategy attached.
4. Transparency should be a key communication principle. Once you’ve figured out the right channels and protocols, you need to mold your information on some key principles. They should be aligned or even identical to your company values. This way you can be sure to always convey your company’s mission and values, through every information dispersed.
“Those who lead their businesses towards opportunities for the creation, publication and management of free exchange of information will be successful.”
Carmen Jasanada, HR Analyst
Efficient internal communication drives organizational engagement. (See, that’s efficient.)