How could we have an impact on workplace happiness in giant industries?

Today's article is sparked by Seth Godin's latest article on airports (well, not exactly airports) that ends with a rather sad conclusion: No one is having any fun. Most people who work at airports

Getting employees aligned behind a customer-focused strategy

In this Renaissance of business models, the customer has become the center of corporate strategies. We’re so interconnected and hyper-connected 24/7 that it’s impossible to sustain long-term success and growth without happy customers. So what

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