Have you ever decided to evaluate your customer support team's performance only to discover you’ve been walking on a thin rope? You found pile-ups of backlogged tickets, overtly lengthy first response times, and other
Not all leadership is alike. There are many different types of leaders, and some are better than others. Also, some organizations thrive effortlessly with the transformational leadership style, while for others, laissez-faire or another leadership
Hybrid work is a new way of working. It combines the most beneficial elements of both in-person meetings and remote work. It's changing the way we work. But how can we measure the success of
The notion of “giving back to the society” can be a powerful tool and of immense benefit to a company. Corporate philanthropy programs and philanthropic activities such as charity donations and taking care of the
The global pandemic drove companies to transition to remote work to operationalize their businesses. With some normalcy setting in, creating a sustainable and hybrid workplace is crucial if you want to keep your best
A company culture with employees pitting against each other in a gauntlet-style brawl will never yield the best results. Instead of having employees compete in hoarding information, companies should promote a knowledge-sharing culture as
What did you do at work yesterday? How much time did you spend on different tasks? Were you more or less productive working on a task than last week? Most people struggle to answer
A large part of people's lives plays out on social networks, from the working-class millennials to the Gen Zs trying to establish themselves in different niches. Businesses leverage this young workforce trend on social
Opposites don’t always attract. No doubt we’ve all met someone we struggle to get along with, and sometimes we work with that person. In fact, 49% of workplace conflicts come from personality clashes and
A business recruitment strategy is a plan created for the purpose of recruiting the best-suited employees for the company. It should be detailing the positions, timescales, and explain why and how it will be
