Human Resource Management is essential for the proper functioning of any business that employs large numbers of people. Even though it is hard to overestimate the importance of HR within the organization, most people don’t even understand what the role of the HR is and how important these specialists are when it comes to conflict resolution in the workplace. Of course, there’s so much more to the duties of the HR than just solving the conflicts, so let us look closer at some of the essential tasks of the HR that help them deal with all the inter-personal and intra-personal issues at the workplace.
Manage the Differences
Most of the modern corporations, especially international ones, employ people of different cultural backgrounds, and that might result in the emergence of conflicts. Talking about the conflict topics, we need to be cautious, but still, we’ve got to admit that sometimes people might experience problems accepting the difference between them and others. When it comes to managing the differences between the employees, the HR managers need to pinpoint the similarities between people and make an emphasis on those similarities.
Whenever a tension between people occurs, the HR management needs to apply conflict resolution skills to help people understand that the differences between them do not hinder the work process but enrich the team and give it more strength. Different people with different mindsets can come up with crazy ideas that can ultimately benefit everyone in the company and produce some positive changes.
Locate the Tension Points
A smart HR manager always keeps an eye on the team to prevent conflicts before they even happen. This requires a deep understanding of human relationships as well as attention to the details. The HR manager must always read between the lines of this specific conflict essay and see where the points of tension emerge between the employees. For example, you may see two employees generating tension over some work-related issues or even over a place in the parking lot by the office so that you need to react immediately to prevent the conflict from getting out of hands. The employees must feel free to communicate their concerns and problems with the HR, that is how they can eliminate the conflicts before they even happen.
Create a Healthy Environment
There are tons of conflict essays that talk about a healthy environment within the team but you’ve got to understand that each team is unique and that you cannot apply the same approach to two different teams. However, the basic recommendation is that HR has to create an atmosphere of trust in which people feel safe to discuss their problems and free to communicate with each other the way they feel most comfortable.
A healthy environment can also be achieved by adding some value to the time people spend at the office. Give them some entertainment, a comfortable kitchen, some opportunities for fun and relaxation, and the people would feel so much more comfortable doing their job. When people are comfortable, they are less likely to engage in conflicts, so it is always a smart move to increase their general job satisfaction.
Deal With Conflicts
Dealing with conflicts is the hardest part, but every HR has to be aware of the relevant conflict resolution techniques to deal with any situation that might arise. Of course, each situation has its own unique nuances that can make it difficult to apply a particular technique for the office conflict resolution, but a smart HR manager can apply the combination of techniques and experience to address the situation in the most efficient manner. Each HR has to develop a set of skills and knowledge to effectively deal with the conflicts, and all of that comes with experience and practice.
Wrap Up
The role of HR is so much more than just facing the conflicts; it also is about helping people overcome their personal issues, managing diverse teams, providing people with a comfortable working environment, and just making sure everyone is happy at the workplace. All of these tasks are essential for sustaining the efficient functioning of the business. That is exactly why HR managers are some of the most important people in the office who often stay in the shadows.
Great article! Especially, for those individuals who fail to understand and accept the role of a HR Professional.
Good article on conflict management.Conflict resolution requires close co-ordination between the person / group and HR not solely HR. Healthy Inter/ intra personal relationship management at work place plays a vital role .
Why do some HR become bias when it comes to delivery on this function of conflict resolution.
for example: a senior colleague reported a case of harassments to HR and what the HRM can do is to issue a query to the Junior colleague requesting to explain why disciplinary action should not be taking against the junior staff.
nice post really
great post